Dear CHI 2020 community,
In response to the decision to not hold CHI 2020 physically in Honolulu, Hawaiʻi, we want to first thank you for the supportive messages we received and how understanding everyone has been.
In discussion with the CHI Steering Committee, the SIGCHI Executive Committee, and the ACM, we have identified the best way to go about reimbursement. As this is an unprecedented event, CHI 2020 will refund all registration costs in full, regardless of whether you are an author or attendee. This includes registration costs for additional options such as workshops, courses, merchandise, carbon-offset, etc.
The registration team will process refunds starting now. Please be patient as we have a large volume of registrations to reimburse (in fact, we had the second highest number of registrations up to that point in the history of CHI). The registration team will refund your registration using the same means with which you paid (i.e., if your registration was paid via a credit card, it will be refunded to the same credit card). The registration team will contact you in case this is not possible, but of course they are available for any questions (firstname.lastname@example.org) and are here to help.
To be clear, you do not need to do anything to start this process. If you have already paid the $100 cancellation fee, that fee will be reimbursed to you. Authors of papers do not need to pay any registration for their paper to appear in the Digital Library.
Keep in mind for flights and hotels you need to get in touch directly with your airline and/or hotel.
Many people asked us about the possibility of holding a virtual CHI 2020 event. We are still discussing this and weighing the pros and cons during these uncertain times. We are also preparing a FAQ sheet for some of the questions you might have.
The proceedings will be available in the ACM Digital Library, as planned, and they will be accessible for free for a one year period, starting from 25 April 2020 (the original day for the beginning of CHI 2020).
Thank you for all your support during these unusual times,
Your General Chairs,
Regina & Floyd