CHI 2020 Accessibility FAQ

CHI 2020 is committed to providing an inclusive environment and we will do our best to accommodate requests for special assistance. This page describes the accessibility features of CHI 2020, to help you make an informed decision about whether the conference will be accessible to you. Please contact us if your question is not answered here, or if the conference arrangements as described are not enough to allow you to attend. We will work with you to the best of our ability, to make the conference accessible.

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How do I communicate accessibility needs to CHI 2020 organizers?

The Accessibility Chairs for CHI 2020 are Kyle Rector and Shari Trewin, whose goal is to ensure the conference is accessible to everyone. When you register for the conference, there will be a registration question labeled, “Describe here any special accessibility or dietary needs.” In your response, please indicate any accessibility needs such as wheelchair access, sign language interpretation, or a guide. The Accessibility Chairs will follow up with you to clarify your needs. You can contact them directly at any time by emailing accessibility@chi2020.acm.org.

Who do I ask if my question is not answered here?

More information about accessibility at Hawaii Convention Center is available on their accessibility information page.

Please contact the venue on +1 (808) 943-3500 or email eventinfo@hccaeg.com to discuss your specific needs with the venue directly.

If there is specific accessibility information you would like to see here, or if you wish to discuss any conference accessibility requirements, please contact our Accessibility Chairs, Kyle Rector and Shari Trewin by email: accessibility@chi2020.acm.org, and someone will respond to you shortly.

Will sign language interpretation or captioning be available?

The conference will provide a team of sign language interpreters or captioners if requested by any attendees by January 1, 2020. Please make your request as early as possible. Our Accessibility Chairs will follow up with you to discuss your needs in more detail. After January 1, 2020, a best effort will be made to accommodate requests, but we cannot guarantee that interpreters or captioners will be available.

What are the taxi and public transport options for getting to the conference venue?

From Daniel K. Inouye International Airport, the easiest way to get to the Hawaii Convention Center is by using the SpeediShuttle service

Recommended options for getting to the conference include:

SpeediShuttle

  • Route: From Daniel K. Inouye International Airport to the Hawaii Convention Center and nearby hotels.
  • Pick-up point: International arrivals will need to exit Customs to the street and wait by the information counter. Domestic arrivals should remain in the baggage claim area. You will be met by a SpeediShuttle greeter in a Polynesian red with natural fern aloha attire holding a SPEEDISHUTTLE sign.
  • Cost: $16 one-way for shared service
  • Time: Approximately 20 minutes
  • Wheelchair accessibility: One accessible van with a wheelchair lift.
  • Walking and steps: Walking distance from gate to shuttle is approximately 1200 steps, including negotiating some stores, crowds and noisy outdoor areas. Escalators are available. From shuttle drop off to the Hilton hotel lobby is 100 steps.
  • Service animals: Please check directly with the vendor
  • Phone: +1 (877) 242-5777, or email oahu@speedishuttle.com

Who can I ask about accessibility in Honolulu?

For information about Honolulu accessibility, including public transport, go to Accessibility Information for Travelers with Special Needs or contact the Disability and Communication Access Board at +1 (808) 586-8121 (Voice) or +1 (808) 586-8162 (TTY) or dcab@doh.hawaii.gov.

Can a student volunteer assist me during the conference?

Student volunteers will be available to assist attendees with disabilities with navigation, meal service, or other accessibility needs. If you will need volunteer assistance at the conference, please indicate this on your conference registration form.

Attendees who require personal care assistance should bring their own assistant. Personal care assistants do not need to register for the conference. If the assistant will be having food and drinks provided by the conference during coffee/tea breaks, lunches, and/or evening events, we ask that these be added into the attendee’s registration at the ‘extra options’ stage of the registration process.

What is the conference space like?

For the overall layout of the venue, please refer to this map of the conference space.

The Hawaii Convention Center has four levels. At street level (Level 1) are the exhibit halls and main lobby. The Main Lobby is at the intersection of the Kapi-Olani Boulevard and Atkinson Drive. Two escalators lead up, one to the parking garage on Level 2 and the other to Levels 3 and 4. Elevators and restrooms are located at the far left and far right of the lobby area, and there is also a universal restroom on the right. The exhibition halls are located across the lobby area, with restrooms and concessions stands along the opposite wall.

On Level 3 are the meeting rooms for conference sessions. From the top of the escalator that comes up from the main lobby, at 1 o’clock lies a wide central concourse punctuated by irregular-shaped planted areas, leading to the Grand Staircase down. Meeting rooms 311-316 lie off this concourse. The concourse also has two escalators leading up to level 4, one near to the top of the escalator to the lobby, and one further towards the Grand Staircase, where there are also stairs leading up.

Again, from the top of the escalator from the main lobby, further hallways are at 11 o’clock and 5 o’clock. These run along the front of the building above the lobby, each leading to a side hallway lined with meeting rooms. To the left are rooms 301-311, including the Lili’U Theater. To the right are rooms 317-328, including the ‘Emalani Theater. Restrooms are located to the left and right of the top of the Grand Staircase, opposite the top of the escalator, and in the right and far left opposite corners, where the theaters are located.

Two escalators from the central concourse lead up to Level 4, which has a ballroom and a rooftop garden. To get to the ballroom, turn left and left again from the top of the escalator near the lobby. From the top of the same escalator, turn left and then veer right to get to the garden, or head towards 11 o’clock for the restrooms. The rooftop garden features a pond and stream on the left, an open paved area, and plants/grass on the right. It is a smoking area. At the top, beyond a row of plants, are stairs down to the lower levels, and a terrace.

The Convention Center has both audible and visual strobe fire alarms. We are still working on an evacuation plan for attendees with mobility limitations.

Please see our other FAQs for more details about wheelchair or power scooter access, provisions for presenters, restrooms, walking and steps, and facilities for assistance animals.

Will the conference be accessible by wheelchair or power scooter?

Yes, the conference will be accessible to wheelchair users. Accessible parking is available. Accessible loading and unloading zones are available at the Atkinson Drive main entrance. The front entrance on Atkinson Drive has automatic doors and a sloped ramp. All floors are accessible by elevator, located in the lobby and from the Ala Wai Promenade. All restroom facilities are wheelchair accessible and hands-free. All water fountains include a wheelchair-height fountain. Wheelchair accommodations are available in both theaters, including wheelchair lifts to access the upper level.

The convention center has 2 ramps and 1 wheelchair lift in total. If you are a presenter who uses a wheelchair, please contact us as soon as possible so that we can make arrangements. After January 1, 2020, we cannot guarantee to be able to provide a ramp. Poster sessions will have space for a wheelchair to move between the posters.

The Convention Center has both audible and visual strobe fire alarms. We are still working on an evacuation plan for attendees with mobility limitations.

For more information about wheelchair accessibility at Hawaii Convention Center, please contact the venue on +1 (808) 943-3500 or eventinfo@hccaeg.com.

We are still gathering information on wheelchair access to the offsite events. Please contact us directly with any questions.

What are the restroom facilities like?

All restroom facilities are hands-free including the entrance, and a private accessible “family” restroom is located in the lobby. Restrooms have accessible facilities. There are two accessible stalls. Each accessible restroom stall has 2 grab bars. Each door opens manually to 180 degrees. The doors at the narrowest point are 33.5 inches. The sink, soap, and towels are hands free, while the toilet has a lever that someone has to grasp and pull up or down. The gendered restrooms are marked with Braille.

What are the arrangements for presenters with accessibility needs?

The stages and podium locations differ between rooms. There are stairs up to the stage with handrails. We are still working on the stage design once the rooms are chosen and configured.

The convention center has 2 ramps and 1 wheelchair lift in total. If you are a presenter who uses a wheelchair, please contact us as soon as possible so that we can make arrangements. After January 1, 2020, we cannot guarantee to be able to provide a ramp. Poster sessions and Interactivity will have space for a wheelchair to move between the posters.

If you would like a student volunteer to operate slides or guide you onto and off the stage, or have other accessibility requests please contact Kyle Rector and Shari Trewin at accessibility@chi2020.acm.org by January 1, 2020.

Can I bring my guide dog?

Yes! Guide dogs and other service animals are welcome at CHI 2020. There are relief areas in the grass areas on the 4th floor gardens and outside of the building. Please indicate on your registration form if you anticipate bringing a service animal to the conference.

Guide dogs are allowed to accompany you to “all areas of any facility where the public is normally allowed to go. An individual with a service animal may not be segregated from other people. Limitations are rare and only for those areas where health and safety may be compromised or where doing so would result in a fundamental alteration of the nature of the program, activity, or service.” See more information at: Hawaii.gov’s policies on service animals.

How much walking or standing will be needed?

We provide an annotated Hawaii Convention Center map with alt-text that provides step counts and times for a 5’8” female. The document includes links to photos and videos of the convention center (not audio described).

We are still gathering information on walking demands of the offsite events.

Please contact Kyle Rector and Shari Trewin at accessibility@chi2020.acm.org as early as possible if you have further questions or special requests.

Will there be assistive listening devices or induction loops at the venue?

The Hawaii Convention Center offers assistive listening systems. Please let us know as early as possible if you would like to reserve one of these for the conference. “They are available through the audio-visual office by calling (808) 943-3041 or dialing 3041 from any house phone for reservations.” read more at: Hawaii Convention Center’s ADA Accessibility Information Page.

Will speakers and audience members asking questions be using a microphone?

Yes, microphones will be used for all speakers. Attendees with questions will be requested to use a microphone so that their question is more easily heard.

What food service will be provided?

The conference will provide refreshments at morning and afternoon breaks. Dishes will be labeled. For more detailed information please contact Kyle Rector and Shari Trewin at accessibility@chi2020.acm.org. If you have special dietary needs, please indicate these clearly on your registration form.

Can the conference accommodate special dietary needs?

Yes. Attendees who indicate special dietary requirements on their registration form will be provided with special meals when the conference catering does not accommodate them. If you have a severe allergy please indicate this on your registration form. For more detailed information please contact Kyle Rector and Shari Trewin at accessibility@chi2020.acm.org.

Will the conference be a smoke-free environment?

The entire indoor portion of the conference venue is a no-smoking area. There are smoking areas on the fourth floor gardens and an outdoor balcony on the third floor. Note that some balconies have no smoking signs.

Will there be loud music, strobe lighting, spotlights, or other strong sensory experiences?

We are still gathering information on sensory aspects of the conference. Participants will be requested not to use flash photography or to wear strong scents. Please indicate on your registration form if there are specific items you would like to know about in advance.

We are still gathering information on sensory demands of the offsite events and availability of quiet places.

Please contact Kyle Rector and Shari Trewin at accessibility@chi2020.acm.org as early as possible if you have further questions or special requests.

Will there be a designated quiet space at the conference?

We hope to be able to provide a quiet space at the conference but are still checking on availability. Please contact us if you are planning to attend the conference and may need such a space.

What if I have a medical emergency or health problem during the conference?

In case of emergency call 911 for an ambulance. The nearest hospitals are Straub Medical Center and The Queen’s Medical Center, both less than 3 miles away. If you require non-urgent medical care, please contact Kyle Rector and Shari Trewin at accessibility@chi2020.acm.org or ask any student volunteer. They will provide you with information about local doctors, specialists, chiropractors, etc. For non-resident attendees, buying travel insurance that covers medical expenses is strongly recommended as fees for emergency treatment can be very high.

This FAQ has been generated using the Accessibility FAQ Generator tool provided by ACM SIGACCESS. Event organizers are welcome to modify and reuse this template for other events. Please contact SIGACCESS for more information.